Frequently asked questions
Got questions? We've got answers! Everything you need to know before booking your celebration. If you don't find what you're looking for, feel free to contact us or reach out on WhatsApp.
How do I place an order?
You can place an order by contacting us directly via WhatsApp or through our contact us page. We'll guide you through the process and help you choose the best package for your event
Do you offer fixed packages or custom pricing?
We mainly provide customized decoration packages. Pricing is flexible and depends on your theme, setup size, and requirements.
How far in advance should I book?
We recommend booking at least 3–5 days in advance to ensure availability. For larger events, booking 1–2 weeks ahead is ideal.
Do I need to pay a deposit?
Yes, a 50% deposit is required to confirm your booking. The remaining balance is payable on the day of setup.
Do you have a minimum order value for setup
Yes, our decoration packages start from AED 1,200. The final price depends on the theme, design complexity, and event location.
What areas do you serve?
We serve clients across the UAE, including Dubai, Abu Dhabi, Sharjah, and surrounding emirates.
Do you provide teardown after the event?
Yes, teardown services are available. However, in most cases, decorations are not collected back as they are custom-designed specifically for each customer. Please inform us at the time of booking
How long does setup take?
Setup time varies depending on the size and complexity of the decoration. Typically it takes between 1–3 hours. We'll confirm the exact time when you book.
What payment methods do you accept?
We accept bank transfers, cash, Card and online payments. Contact us for more details
What is your cancellation policy?
cancellation is only possible within 48 hours after payment is made, as your decoration is fully customized. Once production has started, we will not be able to offer a refund.